Terms and Conditions
§ 1 Scope and Provider Identity
1.1. These General Terms and Conditions (GTC) apply to all contracts concluded via the online shop www.miracles.my are concluded between us and you as the consumer.
1.2. Provider:
99 Miracles LTD
Dimitri Margariti No. 10, Gemi court 303
6042 Larnaca
Cyprus
VAT ID no. (VAT): CY60340783E
Email: support@miracles.my
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity (§ 1 KSchG).
1.4. The version of these General Terms and Conditions valid at the time the contract is concluded shall apply.
1.5. Deviating terms and conditions of customers are not recognized unless we expressly agree to their validity in writing.
§ 2 Conclusion of Contract
2.1. The presentation of our products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation for you to order products (invitatio ad offerendum).
2.2. By clicking the “Place order with obligation to pay" button, you submit a binding order for the products contained in the shopping cart. Confirmation that we have received the order is sent immediately after submission by an automated email (order receipt confirmation). This does not yet constitute acceptance of the contract.
2.3. The purchase contract is only concluded when we accept your order by sending a separate order confirmation by email or by dispatching the goods.
2.4. The contract language is German.
2.5. We do not store the contract text, and it is no longer accessible after the contract has been concluded. However, you can print or save the contract text before submitting the order.
§ 3 Our Products – Personalized Children's Books
3.1. We sell personalized children's books in which children become the heroes of their own story.
3.2. For personalization, you upload a photo of the child and select hair and eye color. Our system uses this to create a true-to-character image in the illustration style of the selected book.
3.3. In addition, we offer the following optional additional services:
- Premium paper
- Hardcover
- Personalized posters
- Personal dedication
3.4. We make every effort to present our products as accurately as possible. Minor color or display deviations may occur for technical reasons (e.g. due to different screen settings) and do not constitute a defect, provided they do not significantly impair usability.
3.5. We reserve the right to update product descriptions, remove products from the range, or limit order quantities per household.
§ 4 Prices and Payment
4.1. All prices stated are final prices in euros and include the applicable statutory VAT.
4.2. Shipping costs are not included in the product prices and will be shown to you separately and transparently during the order process before you complete the order.
4.3. The price displayed at the time of the order shall apply.
4.4. You have the option to choose from the payment methods specified during the order process. Payment is made depending on the selected payment method:
- Credit card: charged upon shipment
- PayPal: charged when the order is completed
- Other payment methods: as indicated at checkout
4.5. You undertake to provide complete and correct payment details.
Section 5 Delivery and shipping
5.1. Delivery will be made to the delivery address you provided.
5.2. The estimated delivery time will be communicated to you during the order process and in the order confirmation. Unless otherwise stated, delivery takes place within 10–14 business days after the contract is concluded (for personalized products, after completion).
5.3. Transfer of risk: For consumers, the risk of accidental loss and accidental deterioration of the goods passes to you only when the goods are handed over to you, even if the goods have been handed over to a transport company (§ 7b KSchG).
5.4. We reserve the right to withdraw from the contract if the goods are unavailable. In this case, we will inform you without delay and refund any payments already made.
5.5. Our books are illustrated in Austria and printed in Germany.
Section 6 Right of withdrawal and exclusion for personalized goods
6.1. General right of withdrawal
As a consumer, you generally have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you took possession of the goods.
6.2. Exclusion of the right of withdrawal for personalized products
IMPORTANT NOTICE: Pursuant to Section 18 (1) no. 3 FAGG (Distance and Off-Premises Contracts Act), there is no right of withdrawal for contracts for the supply of goods that are made to the customer's specifications or clearly tailored to personal needs.
Since our children's books are individually personalized with your child's photo and name, they are goods made to the customer's specifications. The right of withdrawal is therefore excluded.
Before completing the order, you will be expressly informed about this exclusion and must confirm it.
6.3. Right of withdrawal for non-personalized additional products
For non-personalized additional products (if available separately), the statutory right of withdrawal applies pursuant to § 11 FAGG. To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. by email to support@miracles.my) of your decision.
§ 7 Warranty
7.1. The statutory warranty rights pursuant to §§ 922 ff ABGB and the Consumer Warranty Act (VGG) apply.
7.2. The warranty period for consumers is two years from delivery of the goods.
7.3. In the case of defects that occur within 12 months of delivery, it is presumed that the defect already existed at the time of delivery (reversal of the burden of proof pursuant to § 924 ABGB).
7.4. If a defect exists, you are initially entitled to repair (remedy) or replacement. If both are impossible or involve disproportionately high effort for us, you are entitled to a price reduction or rescission (termination of the contract).
7.5. Please contact us in the event of defects at support@miracles.my.
§ 8 Liability
8.1. We are liable without limitation for damages arising from injury to life, body, and health, as well as for intent and gross negligence.
8.2. In cases of slight negligence, we are liable only for breaches of essential contractual obligations (cardinal obligations) and only up to the amount of damage that is typically foreseeable under the contract.
8.3. The limitations of liability do not apply to claims under the Product Liability Act (PHG).
8.4. Liability for slight negligence cannot be excluded vis-à-vis consumers (§ 6 para. 1 no. 9 KSchG).
§ 9 Retention of Title
The delivered goods remain our property until the purchase price has been paid in full.
§ 10 Copyright and Intellectual Property
10.1. All content in the online shop (texts, images, graphics, illustrations, designs, logos) is protected by copyright and is the property of Miracles.my and/or 99 Miracles LTD or the respective licensors.
10.2. Any use beyond personal, non-commercial use requires our express written consent.
10.3. By placing your order, you grant us the right to use the photo you uploaded solely for the creation of your personalized product.
10.4. You confirm that you have the necessary rights to the uploaded photos and do not infringe any third-party rights.
§ 11 Data Protection
11.1. Information on the processing of your personal data can be found in our Privacy Policy: https://miracles.my/policies/privacy-policy
11.2. Data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable national data protection laws.
11.3. Uploaded photos are used exclusively for product creation and are deleted after production is completed, unless you explicitly agree to longer storage.
§ 12 Technical platform
12.1. The online shop is operated via the e-commerce platform Shopify.
12.2. The contractual partner and seller is exclusively 99 Miracles LTD. Shopify is merely a technical service provider and is not liable for transactions, products, or damages in connection with your use of our shop.
§ 13 Prohibited uses
13.1. The use of our services is permitted exclusively for lawful purposes.
13.2. In particular, the following are prohibited:
- Unlawful use or use for illegal purposes
- Violations of copyright or other intellectual property rights
- Uploading content for which you do not own the rights
- Uploading offensive, unlawful, or harmful content for minors
- Providing false information
- Attempting to circumvent security mechanisms
- Automated extraction (scraping) of our content
13.3. In the event of violations, we reserve the right to block access and take legal action.
§ 14 Online dispute resolution
14.1. The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
14.2. You can find our email address above in § 1.
14.3. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Applicable law and place of jurisdiction
15.1. The law of the Republic of Cyprus shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
15.2. For consumers residing in the EU, the mandatory consumer protection provisions of the country of residence shall also apply, insofar as these are more favorable.
15.3. For lawsuits against consumers, the competent court is the court in whose jurisdiction the consumer's place of residence or habitual abode is located, insofar as mandatory consumer protection provisions provide for this.
15.4. The place of jurisdiction for all disputes with business customers is Larnaca, Cyprus.
§ 16 Severability clause
16.1. Should any provision of these Terms and Conditions be invalid or unenforceable, the remaining provisions shall remain unaffected.
16.2. The invalid provision shall be deemed replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
§ 17 Changes to the Terms and Conditions
17.1. The current version of these Terms and Conditions can be viewed on our website at any time.
17.2. For existing contracts, the version valid at the time the contract was concluded shall apply.
99 Miracles LTD
Dimitri Margariti No. 10
Gemi court office 303
6042 Larnaca
Cyprus
Email: support@miracles.my
Website: www.miracles.my
Status: June 2026